Operations Dashboard
Real-time view of tickets, projects, preventive maintenance and team activity across MK TECH.
Open Tickets
5
+3 vs last week
Critical
1
Needs attention
SLA Breached
5
1 unresolved
PM Due Week
4
1 overdue
Active Projects
4
1 at risk
Ticket Volume — Last 5 Weeks
Opened vs Closed tickets
PM Completion Rate
Monthly trend (%)
Recent Tickets
Most recent customer issues
| Ticket | Title | Priority | Status | Assignee |
|---|---|---|---|---|
| TKT-2026-0142 | SQL Service stopped at IPC2 | Critical | In Progress | Darwin Tan |
| TKT-2026-0141 | Slow application response on core banking | High | Investigation | Aisha Rahman |
| TKT-2026-0140 | Backup verification failed | High | Assigned | Marcus Lee |
| TKT-2026-0139 | Printer offline at counter 4 | Low | Resolved | Darwin Tan |
| TKT-2026-0138 | VPN intermittent disconnects | Medium | Pending Customer | Jia En Wong |
| TKT-2026-0137 | Disk space warning 85% on IPCDB01 | Medium | New | — |
Recent Activity
D
Darwin completed PM-2026-0137
2h ago
A
Aisha resolved TKT-2026-0136
3h ago
M
Marcus updated PRJ-020 progress to 38%
5h ago
L
Liyana uploaded IPC2 PM SOP v3.2
Yesterday
J
Jia En added KB-014
Yesterday
Site Health
Lowest-scoring sites
TM Annexe 165%
TNB HQ Bangsar74%
Mail Centre KL88%
Petronas Twin Towers90%
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