Goals & OKRs
Quarterly objectives that roll up from projects, tickets and PM activity.
G-Q2-01 · Q2 2026
On Track
Achieve 98% SLA compliance across all critical sites
Owner: Darwin Tan
94%
Progress
Reduce critical ticket MTTR to under 3 hours
3.4h / 3.0h
Increase first-response rate to 100%
100% / 100%
Zero breaches on Maybank & Petronas accounts
1 / 0
G-Q2-02 · Q2 2026
At Risk
Improve preventive maintenance coverage to 95%
Owner: Lim Wei Ming
71%
Progress
Complete 100% of scheduled quarterly PMs
78% / 100%
Reduce reactive tickets by 20%
-13% / -20%
G-Q2-03 · Q2 2026
On Track
Customer satisfaction score above 4.5/5
Owner: Siti Nurhaliza
96%
Progress
CSAT survey on every resolved ticket
92% / 100%
Maintain NPS above 50
58 / 50
G-Q2-04 · Q2 2026
Off Track
Deliver Maybank Core Banking upgrade on time
Owner: Raj Kumar
42%
Progress
Complete migration testing phase
60% / 100%
Zero unplanned downtime windows
2 / 0