Automation Rules
When-then rules. Auto-assign, escalate, notify and close — without lifting a finger.
Active rules
5
Runs today
28
Time saved (est)
4.2h
Success rate
99%
Auto-assign Critical to on-call
When
Ticket created · Priority = Critical
Then
Assign to on-call engineer · Notify manager · SMS alert
47 runs · last: 12 min ago
Escalate SLA breach
When
SLA breached
Then
Reassign to senior engineer · Notify customer success · Set priority = Critical
8 runs · last: 2 hr ago
Close stale Resolved tickets
When
Status = Resolved for 5 days
Then
Set status = Closed · Notify reporter
23 runs · last: Yesterday
Notify on Pending Customer 48h
When
Status = Pending Customer for 48h
Then
Email customer · Comment on ticket · Notify assignee
14 runs · last: 5 hr ago
Auto-create PM ticket from schedule
When
PM due date reached
Then
Create ticket · Link asset · Assign to PM team
67 runs · last: Today 08:00
Tag tickets from Maybank as VIP
When
Customer = Maybank
Then
Add label: VIP · Set SLA to Premium
0 runs · last: —