Weekly Report
Auto-generated weekly summary — Week 25, 2026 (16 Jun – 22 Jun)
Customer Support
Auto-rolled from source modules
- ›18 tickets opened, 17 closed
- ›Avg resolution 4h 22m
- ›SLA compliance 94%
- ›1 critical issue resolved at IPC Shah Alam
Projects
Auto-rolled from source modules
- ›PRJ-019 advanced from 55% → 62%
- ›PRJ-020 deployment prep complete
- ›PRJ-021 flagged At Risk — vendor delay
- ›PRJ-022 kick-off held
Preventive Maintenance
Auto-rolled from source modules
- ›6 PMs scheduled, 4 completed
- ›1 PM overdue (TNB HQ Bangsar)
- ›4 findings raised, 1 closed
- ›Site health avg 84%
Team Highlights
Auto-rolled from source modules
- ›Darwin: 5 tickets resolved, 1 PM completed
- ›Aisha: Maybank quarterly review delivered
- ›Marcus: Core banking patch validated in UAT
- ›Liyana: IPC2 PM SOP v3.2 published