Issue Management
Customer tickets and incidents from creation to closure with SLA tracking.
7 of 7 tickets
| Ticket | Title | Customer / Site | Priority | Status | Assignee | Created | SLA |
|---|---|---|---|---|---|---|---|
| TKT-2026-0142 | SQL Service stopped at IPC2 | POS Malaysia IPC Shah Alam | Critical | In Progress | Darwin Tan | 3h ago | Due in 1h 0m |
| TKT-2026-0141 | Slow application response on core banking | Maybank Berhad Menara Maybank | High | Investigation | Aisha Rahman | 5h ago | Due in 3h 0m |
| TKT-2026-0140 | Backup verification failed | Tenaga Nasional TNB HQ Bangsar | High | Assigned | Marcus Lee | 30h ago | Overdue by 22h 0m |
| TKT-2026-0139 | Printer offline at counter 4 | POS Malaysia Mail Centre KL | Low | Resolved | Darwin Tan | 2d ago | Resolved on time |
| TKT-2026-0138 | VPN intermittent disconnects | Petronas Petronas Twin Towers | Medium | Pending Customer | Jia En Wong | 3d ago | Due in 8h 0m |
| TKT-2026-0137 | Disk space warning 85% on IPCDB01 | POS Malaysia IPC Shah Alam | Medium | New | — | 2h ago | Due in 22h 0m |
| TKT-2026-0136 | Login screen freezes after VPN connect | Telekom Malaysia TM Annexe 1 | High | Closed | Aisha Rahman | 4d ago | Resolved late |